AutoAssist by Symposium IT

Welcome to AutoAssist by Symposium IT, your go-to solution for comprehensive IT management.

 

As a leading Managed Service Provider (MSP), we offer advanced services designed to streamline your IT operations and enhance service delivery.

 

Our platform leverages cutting-edge automation and integration technologies to maximise efficiency and client satisfaction.

Key Features

Automated Ticketing System

  • Seamless Zendesk Integration: Automatically categorise, prioritise, and assign support tickets with AI-powered tools. Keep your operations smooth with real-time status updates and notifications.
  • Smart Workflows: Improve response times and service delivery through automated processes and smart workflows.

Proactive Monitoring and Maintenance

  • Azure Sentinel and AWS CloudWatch Integration: Continuous real-time monitoring of your systems for performance issues and security threats.
  • Automated Patching and Updates: Ensure your systems are always up-to-date with scheduled and automatic updates.
  • Predictive Maintenance: Utilise advanced analytics to identify and resolve potential issues before they impact your operations.

Client Self-Service Portal

  • Integrated Knowledge Base: Access a comprehensive knowledge base for self-service solutions 24/7.
  • AI Chatbot Support: Provide immediate assistance with AI-powered chatbots, reducing the load on your support team.
  • Easy Ticket Submission and Tracking: Submit and track tickets effortlessly through an intuitive portal.

Automated Reporting and Analytics

  • Power BI and Splunk Integration: Automatically generate detailed performance reports and compliance logs.
  • Real-Time Insights: Gain actionable insights and improve decision-making with advanced analytics.
  • Customer Satisfaction Surveys: Gather client feedback and improve services with automated surveys.

CI/CD and DevOps Integration

  • Azure DevOps and AWS CodePipeline: Automate your build, test, and deployment processes to accelerate your development cycle.
  • Version Control and Collaboration: Seamlessly integrate with Git repositories for efficient version control and team collaboration.
  • Continuous Monitoring: Ensure real-time feedback on deployments and operations with Azure Monitor and AWS CloudWatch.

Why Choose AutoAssist?

Comprehensive Automation: Harness the power of AI and automation to handle routine tasks, allowing your team to focus on complex issues and strategic initiatives.

Enhanced Efficiency: Reduce operational costs and improve service delivery with streamlined processes and proactive maintenance, minimising downtime and disruptions.

Scalable Solutions: Easily scale your services to meet growing client demands without proportionally increasing your operational workload.

Customer-Centric Approach: Enhance client satisfaction with faster resolutions, 24/7 support, and detailed status updates. Our feedback mechanisms ensure continuous improvement.

Seamless Integration: Our platform integrates effortlessly with leading technologies like Azure Sentinel, AWS, Azure DevOps, and Zendesk, providing a unified and efficient IT infrastructure.

Pricing

We offer flexible pricing plans tailored to meet the diverse needs of businesses. Our pricing structure is designed to provide you with the best value while delivering comprehensive IT management services.

Basic Plan

Price: £500/month

Features:

Automated ticketing system

Basic proactive monitoring system

Access to the client self-service portal

Monthly performance reports

Standard Plan

Price: £1,000/month

Features:

All features of the Basic Plan

Enhanced proactive monitoring and maintenance

Automated patching and updates

AI chatbot support

Premium Plan

Price: £2,000/month

Features:

All features of the Standard Plan

Full CI/CD and DevOps integration

Advanced analytics and real-time insights

Predictive maintenance

Customer satisfaction surveys

Custom Plan

Price: Contact us for a quote

Features:

Tailored solutions to meet your specific business needs. Choose from any of our advanced features and integrations to create a bespoke service package.

Ready to elevate your IT operations?

Contact us today to learn more about how AutoAssist can transform your business.